Expert AED Technical Support for All Major Devices
AED Institute provides dedicated technical support for AED owners and organizations. Whether your device is showing an error code, affected by a recall, or needs a firmware update, our specialists ensure your AED remains safe, functional, and compliant.
We support all major AED brands and help organizations maintain device reliability across single sites and multi-state networks.
We support all major AED brands and help organizations maintain device reliability across single sites and multi-state networks.
Our AED Technical Support Services
Troubleshooting & Diagnostics
We identify issues related to hardware, software, error codes, or readiness indicators.
Device Setup & Configuration
Assistance with initial setup, mounting, programming, and readiness checks.
Recall Support
Immediate notification, guidance, and replacement assistance for manufacturer recalls.
Battery & Pad Support
Help with installation, compatibility questions, and expiration management.
Firmware & Software Updates
Online modules followed by in-person skills testing — ideal for busy teams.
Brand Support
We support ZOLL, Philips, HeartSine, Defibtech, Physio-Control, and more.
Who We Support
- Schools & universities
- Corporate offices
- Healthcare providers
- Hotels & hospitality
- Airports & transportation systems
- Gyms and fitness studios
- Government & public sector agencies
FAQs
Do you support all AED brands?
Yes — we support all major manufacturers and models.
Can you help with a device error code?
Absolutely. Our team can diagnose the issue and guide next steps.
Do you assist with AED recalls?
Yes — we provide immediate recall notifications and manufacturer-approved solutions.
Can you evaluate older AEDs?
Yes. We can determine whether your device is still compliant and safe to operate.
Do you offer support for multi-location organizations?
Yes — we manage AED technical support for large distributed networks.